Career Profile
My role as a technical writer is to build successful relationships by presenting the audience with concise documentation that is honest, interesting, and engaging. I am effective documenting about technical products, adhering to style guides, and crafting written communication to enhance user experience. I seek the opportunity to apply ethical, theoretical, and practical talent development knowledge to improve your company’s employee satisfaction stats and overall profit margin. Download this resume/CV template here.
Professional Experiences
Talent Development Project Manager
NSF C-Accel Grant Project Manager of four team members. Website Designer writes and edits technical documentation for NC State’s C-Accel Summit website. Skilled project collaborator with a comprehensive knowledge of Classic WordPress & Block Editor. Presented AI-assisted recruitment tools at 2020 SCCI Conference demonstrating knowledge of rhetoric as a strong means of promoting design, value, and social communication. Builds productive relationships to present concise technical information in a useful, attractive format.
- 4 years instructional content design; technical writing
- Strong understanding of IT services, audience, and audience needs
- Working knowledge of instructional design, training & development, e-learning tools, and LMS software platforms
- Experience with collaborative open source tools, such as GitHub
- Working knowledge of creating/editing mechanical drawings, videos, and other multi-media uses for product documentation
- NC State Student Evaluation University Standing Committee Member
- NC State Technical Communications Association Treasurer
- NC State Graduate Student Association Technical Communications Representative
Technical Writer
Complex health data science writer contributes transparant summarative newsworthy headline stories for Duke Forge’s weekly Round Up. I have a passion to explain complex health science and medical concepts clearly and concisely. I have a developing knowledge of rhetoric as a relevant means of promoting design, value, and social communication. Collaborator. Building productive healthcare relationships to present technical information in a useful, attractive format.
Health IT Adjunct Instructor
Educator responsible for synchronous online instruction of various 6 week health information management courses. Classroom design, curriculum enhancement and modifications. Teaching style: Behaviorism/Sage on the Stage. Used of practical performance-based techniques to engage and motivate students. This position was 100% remote.
- 4 years educational content design instructional writing
- Courses included HIM, EHR, Medical Law & Ethics, Billing
- Teacher of the Module; Top performer.
Medical Claims Manager
Medical Biller and Coder responsible for managing surgical claims revenue. Aging analysis reports were used to determine the action required for claims resubmission and payment. Very profitable. This position was 100% remote.
- National Certified Insurance and Claims Specialist (NCICS)
- Registered Health Information Administrator (RHIA)
Presentations
This paper aims to demonstrate the use of blended learning in an Active Ageing training series.
This essay examines how using a blended learning approach can improve healthcare outcomes.
This project plan was designed to produce a healthcare training series called Silver Learning.
This project plan aims to propose the implementation of a two-phase file management software (FMS) installation at a small private law firm in New York.
This study aims to evaluate the literature on gamification for adult and health informatics education, and the effectiveness of gamification experiences on the enculturation of graduate students into responsible and responsive health professionals. The evaluative framework of this study is Knowles’ Andragogy from the perspective of Merriam and Bierema in Adult Learning: Linking Theory and Practice. Lastly, I investigate how technical communicators can make an important contribution to the game development industry and why the field of technical communication gains from close involvement with the emerging industry of gamification technology.
This video presentation is an media demonstration of my gamification conference paper.